Refund policy

Return & Refund Policy

Last Updated: August 17, 2026

At Socksy, customer satisfaction is important to us. We want you to feel confident when shopping at socksy.online. This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, and order issues.

1. 30-Day Return Policy

We offer eligible customers a 30-day return period. You may request a return within 30 days after receiving your order.

To be eligible for a return, the product should generally be in the same condition in which it was received, unworn and unused except as reasonably necessary to inspect the item, and returned with its original packaging where reasonably possible.

Proof of purchase, such as your order confirmation or order number, may be required.

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

2. Free Returns

Socksy offers free returns on eligible purchases covered by this policy.

Please contact us at support@socksy.online before sending a product back. Our customer support team will review your request and provide return instructions where applicable.

Products sent to an address without following the provided return instructions may experience processing delays.

3. How to Request a Return

To begin a return, contact:

Email: support@socksy.online

Please provide:

Your full name;
Order number;
Email address associated with the order;
Product you wish to return;
Reason for the return; and
Photographs where relevant, particularly for damaged, defective, or incorrect products.

Our team will review your request and provide the next steps.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged or defective, or if you receive an incorrect product, contact us as soon as reasonably possible.

We may request photographs or other reasonable information to verify the issue.

Once the issue has been confirmed, we will provide an appropriate remedy, which may include a replacement, return, or refund, depending on the circumstances and applicable law.

5. Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including:

Products that have been materially used, worn, washed, altered, or damaged after delivery;
Products returned outside the applicable return period;
Items that cannot reasonably be accepted for hygiene reasons after use, where permitted by law;
Gift cards, if offered; and
Products expressly identified as final sale where such restrictions are legally permitted.

If you are uncertain whether your purchase qualifies for return, please contact us before sending it back.

6. Exchanges

If you wish to exchange an eligible product, please contact our support team. Depending on inventory and the circumstances, we may arrange an exchange or process a return and ask you to place a new order.

7. Refunds

Once an eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method, unless otherwise required by applicable law.

After a refund has been processed by us, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

8. Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible at support@socksy.online.

We cannot guarantee that an order can be canceled or changed once it has entered fulfillment or has been shipped. If cancellation is no longer possible, you may request an eligible return after receiving the order.